"However, the results also showed that the pressure on capital and IT operating expenditure is still strong, and European organizations expect providers to deliver further cost reductions," said Claudio Da Rold, vice president and distinguished analyst at Gartner. "Although 40% of respondents said that they will increase the external share of their budget, only 24% said that they will increase the budget for providers, and almost a quarter of organizations still expect that their IT services budget will continue to decrease in 2010."
The survey was conducted among 206 organizations in Europe during in the Q1 of 2010. It was directed at individuals who were involved in decision making on outsourcing and IT services in 2010.
The survey also shows that organizations of all sizes and with IT budgets of various magnitude are now showing an interest in outsourcing. It found that 14.7% of organizations with IT budgets of less than €1 million expressed interest in outsourcing, which compares to only 6.1 percent of organizations in this category in 2009.
In times of recession, organizations usually concentrate on cost cutting and optimization, followed by a recovery period with a clear focus on business growth and operating competitively. In Europe, things appear to be more complex. Although respondents in Europe are still focusing on cost control when defining their goals for outsourcing and service provider relationships, they increasingly require access to resources and capabilities, flexibility and scalability.
After a few years of continuously increasing interest in industrialized services based on alternative delivery models, such as software as a service (SaaS), cloud computing and infrastructure utility (IU), interest among European organizations has peaked, while adoption is on the rise. For example, SaaS and IUs' implementations were up 6.1 percent and 5.1 percent in 2010, respectively.
No comments:
Post a Comment